Delivery and shipping
By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.
- All orders are packed and shipped within 48 hours of placement, excluding weekends and public holidays.
We ship all orders via Australia Post.
Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are not within our control.
Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.
Which countries do you ship to?
We ship to over 80 countries worldwide! At checkout you’ll have the option to select the ship-to country from a drop down list. If for some reason you cannot find the ship-to country you’re looking for feel free to get in touch with our Customer Experience Team for assistance.
How is COVID-19 impacting the shipping and delivery time?
While it’s business as usual here at Bohemian Farmhouse but many of our carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. This combined with increased shipping volumes has caused delays in transit times. If you require delivery by a specified date, please review our estimated shipping time frames to ensure your order will arrive on time.
When will my order be shipped?
All orders are packed and shipped within 48hours of placement, excluding weekends and public holidays. Orders placed after midday AEST on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day
How do I track my order?
Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.
From this page you’ll also have the ability to sign up for text alerts that provide updates on the status of your package.
What if my order is not received?
So sorry to hear that you haven’t received your order!
If your order has not been delivered within the estimated window, please contact us at firstname.lastname@example.org as soon as possible. Please be sure to include your order number and confirm your shipping address.
Do you deliver to PO Boxes?
Yes, we do offer shipping to PO Boxes.
How do I update my shipping address?
We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations.
Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed. Please send your request to email@example.com and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.
What if my order is delivered to the wrong address?
We are so sorry to hear that your order was delivered to the incorrect address!
Please contact our Customer Experience Team at firstname.lastname@example.org soon as possible. Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.